How to log on to the Creative Technology Unity Intercom Server.
Download an App
Before you can log on to the Creative Technology Unity Intercom server, you will need to download a free app for your pc or mobile device. Download links are available for each platform below.
Connecting to our server
Ensure the following details are entered in the settings screen. You must ensure that you select the ‘Direct Connection’ option.
| MAIN HOST/IP | comms.ct-networks.com |
| WIFI IP/HOST | Leave blank |
| Port | 20101 |
You will be issued with a username and password, these should be entered in the main login screen which you get to by clicking back.
Understanding the User Screen
Up to six channels are available and are represented by a circle with a press to talk function, talk assignments above and listen assignments below.
Enable the channels you wish to listen to by selecting the listen assignments, they will illuminate blue.
To talk to a channel enable the talk assignment, it will illuminate green. Pressing the press to talk circle will send audio to the channels selected (see notes for talking to a solo channel.)
There are settings to prevent multiple talk channels being enabled at once.
Talking privately
Selecting “users” at the top right of the screen will display a list of people in your group. Press and hold the name to talk privately.
Settings
There are some settings that we can control for you to improve the quality of your audio but most of the settings are in your app. Settings at the top left of the screen will display the options.
Programme feeds
You may be set up to receive a programme feed of audio being recorded/broadcast. Access audio settings from the volume label at the bottom of the screen. Programme audio can be set to duck under certain circumstances like receiving a call.
Troubleshooting
If you are attempting to connect over wifi you may experience problems especially if you are using an office network. A better signal may be achieved by turning off Wifi and using the data connection (eg 4G or 5G)
If you are using a mobile phone and you receive a call you will be thrown out of the app and will need to log in again. Turning on “do not disturb” in your phone settings will prevent this issue.If you are experiencing issues connecting or with the quality of audio, please contact a member of Creative Technology staff for assistance.
Priority Listen Channels
Users can now press and hold any Listen assignment for one second to designate that channel as a Priority Listen channel. When a channel is selected to be Priority Listen all other party line channel audio will duck when audio is present on the Priority channel. Priority listen channels have a light blue indicator bar on the channel next to the press to talk .
Solo Channel Talk
Users can now press and hold directly on a party line Talk assignment to “Solo” that channel which means you are talking only on that channel. This is very helpful when you have multiple activated Talk channels but need to communicate something on just one particular channel. The channel will not latch so you need to keep it pressed.
Top Tip
You will not be able to connect to Unity Intercom while connected to the building wifi at E2. You will need to use 4G or 5G data to establish a connection.
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